Unlock growth through CX: Secrets from VodafoneThree & Hyundai Motor Europe
In this session, we’ll show you how to build an effective customer feedback program, improve customer satisfaction, and turn insights into action—so you can deliver better experiences and grow your bottom line.
Learn how VodafoneThree & Hyundai use customer insights to improve CSAT, build loyalty, and deliver standout experiences that drive long-term business growth.
RegisterWant your brand to stand out and grow? In this webinar, we’ll show how creating great customer experiences can help your brand stand out from the competition. We’ll talk about what really matters to customers, and how to meet those needs in a way that makes your brand memorable.
You’ll see real examples from Fortune 500 companies, VodafoneThree and Hyundai Motor Europe, and learn how to deliver on your promises, make things easy and enjoyable for your customers, and build trust through empathy. We’ll also break down the six key ingredients of truly standout customer experiences, and how they can lead to long-term success.
Join us to learn how better experiences can help your brand rise above the competition.
Attendees will learn:
- How to make sure your brand lives up to its promises at every step of the customer journey
- How to keep up with changing customer expectations by offering smooth, personalised, and consistent experiences everywhere they interact with your brand
- How to get different teams in your business working together to deliver a unified strategy and better results
Speakers
Julia Novacescu
CX Operations Lead
Hyundai Motor Europe
Dr. Julia Novacescu is the Customer Experience Operations Lead at Hyundai Motor Europe GmbH, based in Frankfurt. Julia has been with Hyundai Motor Europe since September 2011, holding various positions in customer service and aftersales. Julia's career began at PUMA Group, where she worked as a Customer Sales Representative in Purchasing & Marketing. Julia holds a Ph.D. in International Management from Craiova University, Romania.
Sarah Boyle
Head of Operations and Delivery
VodafoneThree
Sarah has been Head of Operations & Delivery at Talkmobile, a subsidiary of Vodafone, for 6 years. Small budgets and a small team mean that simplicity is the driver behind providing great CX for our customers and growth for the business.
Stuart Wilson
Head of Sales & Marketing
VodafoneThree
Stuart has been Head of Sales & Marketing at Talkmobile, a subsidiary of Vodafone, for 5 years. Operating on small budgets, Talkmobile has focused on CX as a route to drive growth, intertwining the disciplines of customer experience and marketing.
Peter Aitken
Head of Customer Strategy and Insights
Kantar
As Kantar's UK Head of Customer Strategy, Peter supports an award-winning team of CX professionals who deliver platform-based experience measurement programmes to shape customer strategy. Peter draws from 16 years working in research and experience consulting across sectors including financial services, telco, energy, retail, auto and tech manufacturing.
Chloe Woolger
CX Growth Director, EMEA
Kantar
Chloe Woolger leads the commercial strategy and new client onboarding within Kantar across EMEA. She brings deep sector expertise across automotive, financial services, healthcare, leisure, and utilities. She is also a founding member of the Women in CX Community and an active member of the CXPA.
Mike Campbell
VP, Client Service, NORAM
Kantar
Mike Campbell works with B2C and B2B companies on assessment, measurement and activation of CX strategy. During his time with Kantar, Mike has worked with clients in telecom, transportation, travel, technology, construction and property management, and finance to drive business growth from CX programs.
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