The CX Revolution: Turn Theory into Practical AI Strategies

Learn how AI is transforming customer experience: from CX trends in 2025 to real-world strategies you can implement today.

This webinar will take place on:
26 June, 2025
10:30 AM - 11:30 AM IST

For those in ANZ: 15:00 AEST

Discover practical, actionable strategies to make AI work for your customer experience goals, empower agents, and drive ROI.

The age of theoretical AI is over. Welcome to the CX revolution.

In this webinar, join us as we unpack how forward-looking organizations are translating AI concepts into tangible, scalable CX wins. You’ll discover the key trends shaping customer expectations, how AI can directly improve service quality and operational efficiency, and what it takes to get started without overwhelming your teams.

We’ll also walk through a real-world customer success story to show how AI-driven CX can deliver real, measurable results. Whether you're just beginning your AI journey or ready to scale, this session will give you the clarity and confidence to take action.

Key takeaways:

Explore top CX trends and where AI fits in
Apply AI to boost agent productivity and service quality
Start small: low-risk, high-impact AI use cases
Scale AI across teams and channels with confidence
Hear a real-world CX success story

Speakers

Jagadish Kumar
Staff Product Manager
Freshworks

Jagadish Kumar is a product leader with 10+ years of experience driving strategy, growth, and adoption across SaaS, telecom, fintech, and AI domains. He has a proven track record of scaling global products, coaching teams, and delivering $50M+ in impact through value-driven roadmaps, deep customer insight, and cross-functional alignment. As a trusted evangelist, he is a strategic partner to CxOs, blending product vision with executional excellence.