Missed us in Phoenix? Join us in Fort Lauderdale, Florida at CX Healthcare East Exchange!

The CX Healthcare Exchange returns to the East Coast, bringing the latest experience-driven insights from an all-new lineup of Healthcare experts - visit the dedicated webpage to find out more...



 

An Event Built For Your Healthcare-Specific CX Challenges

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Unlocking organizational buy-in for PX initiatives
Patient experience is often undervalued, with its financial importance being questioned by C-Suite and departments overlooking its role. This event will focus on securing buy-in by proving PX’s value, fostering accountability and using data to drive lasting support and improved resources.

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Crafting experiences with next-gen tools
Unlocking AI’s potential for efficiency, cost savings and patient satisfaction depends on effective implementation. AI isn’t a standalone solution, but a tool to enhance your core goals – delivering exceptional experiences. This event will explore integrating AI and automation to truly enhance patient satisfaction and streamline care delivery.

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Addressing burnout and improving employee retention
Employee experience is crucial for good PX, but workforce shortages continue to increase stress on staff. This event offers insight into how technology can ease staff burdens while providing strategies to foster positive work environments and implement programs that improve retention.

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Leveraging data to meet diverse patient needs
 As patients increasingly expect consumer-like experiences, PXOs must use data to personalize care and meet diverse needs. This event explores turning data into action, breaking siloes and leveraging AI to enhance interactions and proactively shape patient expectations.

CX HEALTHCARE WEST - IN PICTURES

WHY ATTEND THE CX HEALTHCARE EXCHANGE?

    • Strengthen the core purpose of your role: establish a foundational belief system driven by a patient-centered focus, ensuring your broader PX strategies remain adaptable and responsive to change while staying aligned with this guiding purpose.
    • Network with an intimate number of hand-picked senior decision-makers from leading Retail brands, joining an experienced delegate audience that is over 60% of C-Suite and qualified on a personalised one-to-one basis. 
    • Gain and share actionable insights for cultivating a PX-oriented culture across all areas of your organization.
    • Step outside traditional healthcare attitudes to learn from alternative industry approaches, from tackling consumer behaviors to experience delivery in the university space.
    • Implement technology with your patients’ needs in mind, exploring use-cases from innovative technologies which can redefine your PX strategy.

CX Healthcare Exchange Highlight Reel 

See what took place at our East coast event to get a sneak peek for what's in store for 2025!

DON'T JUST TAKE IT FROM US!

Contact Us

If you are interested in attending the CX Healthcare Exchange USA 2026, please contact exchangeinfo@iqpc.com.

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