Uniting Human-Centered Design & Consumer Strategies to Drive Enterprise Change, Improve Access & Maximize Value in Care June 3 – 4, 2026 | The Camby, Phoenix, AZ
"The CX Exchange is a jam-packed event centered around improving the customer’s healthcare experiences."
Patient access is at a critical turning point. As pathways grow more complex and consumer expectations continue to rise, patient experience leaders are being asked to deliver seamless, human‑centred journeys, while simultaneously proving clear, measurable ROI. What was once viewed as an enhancement is now a business imperative, and many PX teams are under pressure to do more with fewer resources.
LIMITED ATTENDEE PASSES AVAILABLE
Request your exclusive invite - limited places available!
The team are delighted to share the 2026 agenda for the CX Healthcare West USA Exchange, bringing together some of the industry's biggest names for an exciting two days in Phoenix!
This handy document provides full details of our expert speaker list, sponsors, keynote sessions, case studies, panel discussions and more, alongside everything else you could need to know about the event.
Join us in June to help shape the future of the industry.
“This was by far the best conference I attended. Everything was so organized. The after conference network events were so amazing and very well thought out. I will definitely attend this conference in the future.”
“It was an amazing two days! Great presenters very well run very organized and I met a lot of great contacts. “
"CX Exchange did a phenomenal job of integrating topics of discussions involving talented speakers who are experts in the healthcare field with opportunities to meet vendors who potentially can provide value add to providers and payers seeking strategic consultation and technology solutions in a 21st Century rapidly changing and competitive healthcare environment."
"Great engagement with innovators and forums for driving inspiring work within the multidimensional field of customer and patient experience."
"Good connections with similar like minded peers in the
Healthcare community."
"Conversations between who attended the conference was great. The engagement of dancing, food, and connections was also fun and refreshing. I was thankful to hear as a leader, I was not the only one who was facing some of the issues or concerns and was provided the
opportunity to join this conference."
"The solution providers were great folks and possible
future partners – very professional and attentive."
"Great meetings, highlighting current patient experience topics and lots of good networking opportunities!"
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.