Making customer interactions smarter in the Middle East
The power of intelligent automation
We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.
Intelligent automation is a broad set of tools and technologies that enable
organizations to increase revenue and reduce costs in a scalable and sustainable, customer-centric operating model. The technologies include RPA, AI, blockchain, Internet of Things, 3D printing, and other digital enablers such as optical character readers (OCR) and smart forms.
Customer engagement strategies
In this report, we focus on how three customer-facing sectors in the Gulf Cooperation Council (GCC) are using intelligent automation to transform interaction with their customers and ensure they are fit for the future.
We look at how organizations in the retail, financial services and public sectors are using intelligent automation to drive efficiencies and use the resulting capacity to create new value, improve customer experience, and support product and service innovation.
