Harnessing AI to Create More Human Customer Experiences
10-11 March 2026 | SGT
l Free CX Network Webinar Series
According to our Global State of CX report, CX leaders in the Asia-Pacific region are taking a balanced approach: Investing in advanced AI technologies to enhance efficiency and personalization, while strengthening the core foundations of customer growth, loyalty and trust.
Despite strong ambitions to invest in AI, CX professionals across APAC continue to face major challenges such as ROI, difficulties integrating AI with existing systems and adequate budgets. These challenges highlight the complex reality of AI-driven transformation, where CX leaders must balance innovation with practicality.
All Access: The AI Revolution in CX & Contact Centers APAC will present case studies and the tools for you to ensure that every new technology investment delivers measurable value and seamlessly connects across the customer ecosystem to provide personalized and memorable customer interactions.
Delivering Measurable Value with AI and Automation
New for 2026
ROI
Quantify the value of AI, build a compelling business case, and link customer experience innovation directly to revenue growth and operational efficiency
AI Integration
Strategies for overcoming integration roadblocks to streamline implementation, and unlock the full potential of AI to enhance CX
Conversational AI
Building and scaling conversational AI solutions to design AI-driven conversations that are seamless, empathetic, and aligned with your brand experience
2026 Speakers
Heng Zheng
Director of Customer Experience Asia
Microsoft
Manpreet Tejvir Singh
Senior MD and Head of Group Customer Experience, Group Strategy
CIMB
Jaslyin Qiyu
Chief Marketing Officer and Customer Experience Head, Singapore and Australia
Cigna Healthcare International Health
Jonathan Barouch
Vice President, GM Contact Center
Zendesk
Rekha Weerasooriya
Senior General Manager, Customer Experience & People Development
Dialog Axiata PLC
Joshua Curtis
Centre Manager – Customer Care
Super Retail Group
Georgina Wilczek
Event Host
CX Network
Join our Speaker Line Up
Find out how you can join our expert speaker panel and share your case studies and solutions to the global CX community. Download the Event Guide to learn more.
Sponsor
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out what's coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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