Harnessing AI to Create More Human Customer Experiences
10-11 March 2026 | SGT
l Free CX Network Webinar Series
According to our Global State of CX report, CX leaders in the Asia-Pacific region are taking a balanced approach: Investing in advanced AI technologies to enhance efficiency and personalization, while strengthening the core foundations of customer growth, loyalty and trust.
Despite strong ambitions to invest in AI, CX professionals across APAC continue to face major challenges such as ROI, difficulties integrating AI with existing systems and adequate budgets. These challenges highlight the complex reality of AI-driven transformation, where CX leaders must balance innovation with practicality.
All Access: The AI Revolution in CX & Contact Centers APAC will present case studies and the tools for you to ensure that every new technology investment delivers measurable value and seamlessly connects across the customer ecosystem to provide personalized and memorable customer interactions.
Delivering Measurable Value with AI and Automation
Past Speakers
Ben Fettes
Group EGM, Data, Analytics and CX
Crown Resorts
Declan Ivory
VP of Customer Support
Intercom
Megan Papadopoulos
General Manager of Customer Contact
Bendigo & Adelaide Bank
Alexander Mahr
Managing Director – ANZ
Coveo
Stephen Gibb
Senior Director, Solution Consulting
ServiceNow
Anjali Kalia
Assistant Vice President – Digital Transformation
IHH Healthcare
Toby Williams
Analytics, Digital, and AI Manager – Asia & Middle East
NICE
Josh Pike
MarTech Platforms Lead
MediBank
Frances Kalisoqo
Customer Service Manager
Sportsbet
New for 2026
ROI
Quantify the value of AI, build a compelling business case, and link customer experience innovation directly to revenue growth and operational efficiency
AI Integration
Strategies for overcoming integration roadblocks to streamline implementation, and unlock the full potential of AI to enhance CX
Conversational AI
Building and scaling conversational AI solutions to design AI-driven conversations that are seamless, empathetic, and aligned with your brand experience
Past Sponsors
All Access is trusted by
All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Find out what's coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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