CX TALK: Croatia Telecom's Secret to Delivering a Differentiated Customer Experience




In this interview from the CEM Telecoms Global Summit in 2016, Luka Baranovic, Customer Experience Management Director at Croatia Telecom discusses:

  • The biggest customer experience challenge from the past year – and how they tackled this at Croatia Telecom
  • What challenges he predicts will be impacting the telecoms industry in the next 12 months
  • What areas Croatia Telecom will be investing in to enhance their CX delivery
  • How the digital disruption is impacting their customer experience strategy
  • The secret to differentiating the customer experience and staying ahead of the competition


For more from the event, check out:

In this interview from the CEM Telecoms Global Summit in 2016, Luka Baranovic, Customer Experience Management Director at Croatia Telecom discusses:

  • The biggest customer experience challenge from the past year – and how they tackled this at Croatia Telecom
  • What challenges he predicts will be impacting the telecoms industry in the next 12 months
  • What areas Croatia Telecom will be investing in to enhance their CX delivery
  • How the digital disruption is impacting their customer experience strategy
  • The secret to differentiating the customer experience and staying ahead of the competition


For more from the event, check out: