CX TALK: The Multi-Channel Transformation Programme of Three UK

Contributor:Zarina de Ruiter
Posted: 07/14/2016

Trudie Fell is the Head of Development for Multi Channel Transformation Programme at Three UK.

At the CEM Telecoms Global summit in London she spoke about the complicated customer journeys and interactions within the telecoms industry, the impact on the customer experience and how Three UK’s multi-channel transformation programme helped create a joined-up, consistent and enjoyable customer experience.

Contributor: Zarina de Ruiter