The Multi-Channel Transformation Programme of Three UK
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Trudie Fell is the Head of Development for Multi Channel Transformation Programme at Three UK.
At the CEM Telecoms Global summit in London she spoke about the complicated customer journeys and interactions within the telecoms industry, the impact on the customer experience and how Three UK’s multi-channel transformation programme helped create a joined-up, consistent and enjoyable customer experience.
For more insights from CEM Telecoms Global Summit, also have a look at:
- CX TALK: How Mobistar is Moving From a Sales-Centric to a Service-Centric Retail Model
- CX TALK: How Swisscom Are Moving From an Online-Centric to Omni-Channel Customer Experience
- CX TALK: How the Digital Ecosystem is Impacting Aircel’s Customer Experience Strategy
- CX TALK: How Swisscom Tackled the Challenge of Personalisation While Ensuring Channel-Consistency
- CX TALK: Learn How Sky Italia Turned NPS Into True Value
- CX TALK: How Cable & Wireless Communications Achieved a Once in a Generation Customer Experience Transformation
- CX TALK: Croatia Telecom’s Secret to Delivering a Differentiated Customer Experience
- CX TALK: Interview with Will Gibson, Vice President – Retail at Cable and Wireless Communications
- CX TALK: Presentation by Stijn Martens, CMO of VikingCO
- CX TALK: Presentation by Jorge Mascarenhas, Head of Customer Experience at O2
- CX TALK: Presentation by Carlos Graham, Chief Customer Officer at ETB
Trudie Fell is the Head of Development for Multi Channel Transformation Programme at Three UK.
At the CEM Telecoms Global summit in London she spoke about the complicated customer journeys and interactions within the telecoms industry, the impact on the customer experience and how Three UK’s multi-channel transformation programme helped create a joined-up, consistent and enjoyable customer experience.
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