08/14/2025
Agentic AI in action: What CX and IT leaders really think—and what comes next
July 31 by CX Network
Explore the readiness gap for agentic AI in CX and learn how to deploy it with confidence, control, and customer trust.
Agentic AI for CX Leaders: Turning Insight into Autonomous Action
July 09 by CX Network
Turning customer insight into action: Leveraging generative AI for smarter CX operations
Unlock growth through CX: Secrets from VodafoneThree & Hyundai Motor Europe
July 01 by CX Network
Learn how VodafoneThree & Hyundai use customer insights to improve CSAT, build loyalty, and deliver standout experiences that drive long-term business growth.
Global contact center market
June 27 by CX Network
The global contact center industry will double in value between 2023 and 2027, competition and the pace of innovation for operators.
The CX Revolution: Turn Theory into Practical AI Strategies
June 26 by CX Network
Learn how AI is transforming customer experience: from CX trends in 2025 to real-world strategies you can implement today.
How EE prioritizes contact centers through education and feedback loops
June 25 by Chloe Chappell
Learn about how EE prioritizes contact centers through education and feedback loops
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1 Keep CX management human in the age of AI 2 Should you buy an AI agent or build your own? 3 The practical guide to AI agents 4 The top 30 contact center leaders to follow in 2025 5 Walmart Mexico's customer insights revolution with AIOur Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
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CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
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CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
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CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
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