cx excellence world

How to measure customer advocacy to improve customer journeys

Head of Community & Customer Experience at TourRadar on driving customer experience excellence through new marketing initiatives

Prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery.

Mariana Machado is the Customer Behaviour Director at Accor Hotel Group. In this presentation from the CX Excellence World summit in Paris, she discusses the importance of knowing your customer as a p...

Deutsche Post DHL Group was crowned Most Customer-Centric Company at CX Excellence World. Their VP of Continuous Improvement Programme First Choice tells CX Network how they achieved this.

Customer Behaviour Director at Accor Hotel Group on the meaning of customer experience, how to measure customer behavior and emotions.

Head of Digital at Eurostar on examining the power of mobile to improve user experience and ROI.

At the recent CX Excellence World conference in Paris, a panel of customer experience leaders discussed the topic of strategy and what the future holds for the industry. Panelists include: Andre Guye...

Stine Ringvig Marsal Service Excellence Director at Copenhagen Airports discusses the key to effective customer journey mapping

Petra Mengelt, Customer Service Director at Euroloan Group and a CX Network Advisory Board member, presented an insightful session around outsourcing at CX Excellence World this year.

Our recent Global State of Customer Experience 2016 report found that gaining senior-management buy-in is one of the biggest challenges facing customer experience leaders today.

Head of Community & Customer, Experience at TourRadar discusses how reviews and feedback are the opportunity to create advocates.