Winning Approval and Obtaining Investment
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Our recent Global State of Customer Experience 2016 report found that gaining senior-management buy-in is one of the biggest challenges facing customer experience leaders today.
At CX Excellence World, moderator Donna Peeples, CEO of Motivated, Inc. discussed this topic with a C-suite panel consisting of leaders from different industries. They reveal how to get the boss to say ‘yes’ to win approval and obtain investment for customer experience programmes.
The panel consists of:
- Phil Pavitt, Global CIO, Specsavers
- Anne Sogaard Melchiorsen, Deputy COO Wealth Management, Danske Bank
- Christopher David, CTO Digital Customer Experience & SVP Software, Schneider Electric
For more from CX Excellence World, also have a look at:
- CX TALK: How Lego Builds a Bridge Between Digital and Play for a Unified Customer Experience
- CX TALK: How Digital-Only Brand TourRadar Boosts Conversions Through Customer Reviews and Ratings
- CX TALK: How the Customer Service Director of Euroloan Group is Building Customer Experience Excellence
- CX TALK: How Vodafone is Anticipating, Predicting and Delivering Customer Experience Excellence
- CX TALK: How Nordea Turn Their Customer Data Into Actionable Insights
- Top 5 Takeaways From CX Excellence World: Data, Insight and Personalisation
Our recent Global State of Customer Experience 2016 report found that gaining senior-management buy-in is one of the biggest challenges facing customer experience leaders today.
At CX Excellence World, moderator Donna Peeples, CEO of Motivated, Inc. discussed this topic with a C-suite panel consisting of leaders from different industries. They reveal how to get the boss to say ‘yes’ to win approval and obtain investment for customer experience programmes.
The panel consists of:
- Phil Pavitt, Global CIO, Specsavers
- Anne Sogaard Melchiorsen, Deputy COO Wealth Management, Danske Bank
- Christopher David, CTO Digital Customer Experience & SVP Software, Schneider Electric
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