How Deutsche Post DHL Group Won the Title of Most Customer-Centric Company at CX Excellence World




Deutsche Post DHL Group was crowned Most Customer-Centric Company at CX Excellence World. Their VP of Continuous Improvement Programme First Choice tells CX Network how they achieved this. Dr. Iris Kaib is Vice President for Deutsche Post DHL’s Continuous Improvement Programme First Choice. The aim of this programme is to support DPDHL Group to become the customer-centric quality leader. She develops and drives this holistic lean management approach into the organisation, coaching and supportin...
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