CX in telecoms global investment report 2018

Add bookmark

How do changing customer behaviours and expectations reflect upon how the telecoms industry is preparing for the next 12 months?

In this report we look at the investment priorities of CX practitioners for the year ahead as well as their predicted top market trends and challenges, so you can gauge where the industry is heading and plan your client and prospect outreach accordingly.

[inlinead]

Upcoming Events

CX Retail USA Exchange

September 14-15 2026

Grand Hyatt Buckhead, Atlanta

CX Retail USA Exchange

CX BFSI Exchange Europe

14-15 September 2026

Hotel Palace, Berlin, Germany

CX BFSI Exchange Europe

CCW Europe Summit

5 - 7 October 2026

Amsterdam, Netherlands

CCW Europe Summit

Mastering CX: AI Agents 2026

October 13 - 14, 2026

Free CX Network Webinar Series

Mastering CX: AI Agents 2026

Latest Webinars

Voice AI agents: What CX leaders have to solve before go-live

2026-10-22

11:00 AM - 12:00 PM EST

How to build the internal case, clear legal and security reviews, test vendors, and prepare your tea...

How leaders turn agentic AI into real success

2026-07-30

02:00 PM - 03:00 PM SGT

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading o...

[Masterclass] Mastering brand discovery in the era of AI search

2026-07-14

06:00 AM - 07:00 AM EDT

Learn how AI surfaces the “so what” behind every signal and triggers cross‑functional action instant...

Recommended