December 1, 2026 l Free CX Network Webinar Series
In today's cutthroat business arena, customer experience is the key differentiator, with
89 percent of businesses competing primarily on this front, according to Forbes. Positive CX can boost loyalty and revenue, and curtail churn, while negative CX damages reputation and hinders growth.
AI has reached new heights in the last 12 months, with AI agents revolutionizing backend operations and contact centers, and opening up new opportunities in personalization and customer insights. With new opportunities comes new challenges, and data security is at the top of this list for both customers and organizations. CX leaders are having to navigate regulations, brand reputation and internal change management all at the same time. All Access: Future of CX will seek to demystify these themes and provide an insight into what the future of CX could look like.
Join All Access: Future of CX to gain insights from industry leaders on the future trends CX professionals must anticipate to stay ahead of the competition.
CX 2030: The Road Ahead
What is new for 2026?
The true potential of AI
Discover the true potential of AI for CX teams and learn to anticipate and mitigate the risks associated.
Realizing omnichannel
Learn how to realize the omnichannel dream, enabling truly connected journeys and meeting customers where they are.
Harnessing social media
Leverage the wealth of data and engagement points on the social and gaming platforms to engage customers of all ages and get a fuller view of customer sentiment.
Learn from top CX innovators
Invest in high return technologies that drive out cost, enable data-driven decision-making and equip your frontline workers with accurate information at the point of work.
Report
CX Horizons: The state of CX in 2026
CX Horizons: The state of CX in 2026 is based on CX Network's annual survey, completed by 342 CX practitioners, service leaders, experience designers, analysts, and consultants, between December 2025 and January 2026.
To add meaning to the results, CX Network put the figures to 12 leading CX practitioners from fashion, media, consultancy, healthcare, retail and ecommerce, finance, communications, and technology.
This report uses their insights to examine the key actions they must take to remain relevant in an agentic trading environment; why generative AI should be used with caution; and the factors influencing customer behavior.
Past Speakers
Hitesh Patel
Global Digital Director
IHG Hotels & Resorts
Jorie Sax
Head of Innovation lab & Advisory Board Member
United Airlines & CX Network
Chloe Chappell
Series Producer
CX Network
Marc Fernandez
Chief Strategy & Operations Officer
Neurologyca
Hitesh Patel
Global Digital Director
IHG Hotels & Resorts
Jorie Sax
Head of Innovation lab & Advisory Board Member
United Airlines & CX Network
Chloe Chappell
Series Producer
CX Network
Marc Fernandez
Chief Strategy & Operations Officer
Neurologyca
Join our Speaker Line Up
Find out how you can join our expert speaker panel and share your case studies and solutions to the global CX community. Download the Series Guide to learn more.
Confirmed Partners
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All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Find out what's coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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