Artificial intelligence: Driving a smarter CX

Industry survey launched to gauge how AI ready customer experience teams really are.

Artificial intelligence (AI) is one of the buzzwords of the moment within customer experience. Everyone wants to get the slice of the AI-pie in an attempt to stay on top of a constantly changing and disruptive landscape.

But how is AI impacting CX in your organisation? Have you successfully implemented a chatbot function and are you automating all your processes in the background for a more intelligent experience, or are you more at the start of this journey? And how ‘business ready’ are global organisations for further AI investment?

CX Network has launched a new survey which will form the basis of a research report identifying the scale of artificial intelligence adoption on the road to a smarter CX.

And we’re inviting you to take part!

The survey will take 5-10 minutes to complete, depending on the length of your answers, but of course the more detail you provide the more valuable the final report will be.

Taking part in the survey allows you the option to gain priority access to the finalised research report once published.

If at any stage you have questions about the survey, you can email CX Network's editor on

>> Take the survey here <<