Lessons learned at CXN Live: Customer Feedback, Signals and Satisfaction



CX Network
03/25/2019

Voice of the customer presentation

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Last week from the comfort of their desks attendees heard from global customer experts on the latest strategies and innovations in capturing customer perspectives for business improvements.  

Voice of the Customer

To hear customers accurately and action the changes needed, businesses need to have the right listening tools plugged into multiple sources of information and correct business processes in place. This insight will reveal the story customers are living with a brand.

CX Network Live Customer Feedback, Signals and Satisfaction welcomed insight from CX experts from 7-Eleven, Thomas Cook and PNC Bank. 

Download the slides provided by the chairman of the event: Medallia’s Senior Experience Management Principal and Chief Customer Officer, Brian Andrews to discover some of the key lessons learned last week. 

Didn't manage to login live? It's not too late to check out the sessions in full from the event: 

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