Lessons learned at CXN Live: Customer Feedback, Signals and Satisfaction
Last week from the comfort of their desks attendees heard from global customer experts on the latest strategies and innovations in capturing customer perspectives for business improvements.
Voice of the Customer
To hear customers accurately and action the changes needed, businesses need to have the right listening tools plugged into multiple sources of information and correct business processes in place. This insight will reveal the story customers are living with a brand.
CX Network Live Customer Feedback, Signals and Satisfaction welcomed insight from CX experts from 7-Eleven, Thomas Cook and PNC Bank.
Download the slides provided by the chairman of the event: Medallia’s Senior Experience Management Principal and Chief Customer Officer, Brian Andrews to discover some of the key lessons learned last week.
Didn't manage to login live? It's not too late to check out the sessions in full from the event:
- Re-Writing The Customer Feedback Rulebook: Speech Analytics, Surveys And Powerful Questions
Speaker: James Loeber, Vice President of Sales and Business Development, Surgent Networks
- From Challenge to Opportunity: Utilising Feedback to Positively Impact CX and UX
Speaker: Toni Kershaw, Customer Access Manager, Calderdale Council
- There’s No Time Like the Present: Using Customer Feedback to Shape Experiences As They’re Happening
Speaker: Jackie Potts, VOC Product Manager, Concentrix
- Designing CX Programs To Support Successful Digital Transformation
Speaker: Michelle Brigman, CX Director, 7-Eleven