Five ways experience signals are shaping the future of CX

This guide explores the different sources of data that can be used by organizations to better understand their customers and employees and predict behaviors

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CX Network
02/12/2021

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When it comes to CX, many retailers and global brands are thinking beyond surveys.

Batch surveys provide a limited view of customer concerns and experiences and, since responding to survey data takes time, many customers are left feeling as if their feedback falls on deaf ears.

This ebook explores how data from experience signals across all customer-facing platforms gives businesses the capability to identify issues and quickly resolve them, increase engagement with customers through real-time interactions, and make smarter, time-sensitive decisions in the live-time that customers expect.

Download this whitepaper to:

  1. Identify which experience signals you can leverage in your business today
  2. Understand how you can combine and consolidate signals to give a complete view of the customer or employee
  3. Learn how you can use these signals to predict behavior so you can get solve problems before they happen or capitalise on opportunities

 

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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