Customer experience Trends in 2022

Zendesk recently surveyed more than 97,000 customers and business leaders across the world and discovered that exceptional customer experiences are the key to business growth today and in the future.

The survey revealed that 70 per cent of business leaders recognize the connection between bottom-line impact and their customer service organization, but there is a gap between knowledge and implementation.

The pandemic accelerated long-term trends in customer behavior and although many customer service teams rose to the challenge, long-term business growth still requires mindset shifts, action plans to improve processes and the adoption of emerging technologies to truly transform CX into an engine that feeds on itself.

This transformation needs to be driven by customer service leaders. But how can they pursue growth if the investment strategy is unclear, agents are overworked and they are scrambling to address day-to-day obstacles with no time for strategic planning?

This report contains actionable insights which are specific to each region, business segment and industry, to help show brands how to get their leadership teams onboard and set their teams up for success.

Download this report to learn:

• Why exceptional customer experiences are the key to business growth and why customer service leaders must drive this transformation
• The strategies and solutions businesses can put in place to create happy workplaces, navigate automation, and create measurable results to see long-term growth.
• Actionable insights to get your leadership team on board and set your teams up for success