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Financial Services
Contributor: Radhika Jindal
Posted: 12/14/2016
Customer Experience Transformation: Financial Services
The 6th Annual Customer Experience Transformation: Financial Services assembled CX leaders from across the financial services sector, who shared their insights on keeping up with evolving consumer demands and digitalisation of this traditional industry. The event tackled major CX challenges and provided innovative ideas to develop and tailor a suc Full Article »
Posted: 05/16/2017
CX TALK: Manulife on Personalisation vs Automation
Jeronimo De Miguel is the VP, Branding & Creative at Manulife. In an interview at the Customer Experience Exchange for Financial Services: US he spoke about:Creating a brand image that delights customers in an industry that struggles with trust buildingHow to develop employee brand-ambassadorsThe opportunities and challenges within personalisat Full Video »
Contributor: Zarina de Ruiter
Posted: 03/06/2016
Interview with the Customer Service Director at FinTech company Euroloan Group about optimising call centre outsourcing, employee engagement, and customer complaint management.Petra Mengelt is the Customer Service Director at Euroloan Group PLC where she is an advocate of involving all organisational layers to participate in customer experience. Full Podcast »
Contributor: Richard DeSilva
Posted: 05/16/2016
financial services
The Nordic financial industry has awoken to the importance of customer experience being the key competitive differentiator. As with the global industry, the region has seen increased commoditisation around the consumer-side of the product, increased realisation that customers are becoming more fluent with their understanding of the financial produ Full Whitepaper »