Customer experience in 2019 in 2 minutes

Myles Henry

Customer experience strategy for 2019

Customer experience strategy

What are the biggest customer experience trends and challenges for 2019? And what are market leaders doing to prepare for them? We asked industry thought leaders for our latest annual Customer Experience Predictions Report for 2019 - and this video provides a 2 minute snapshot preview of the results.

Download the full report here:

Read: Top experience management trends businesses must know for 2019