The Secret Behind Barneys New York's High-End Customer Experience

Kevin Thompson, Vice President Customer Experience and Development at the luxury retailer, discusses his approach to delivering a world-class CX. Last week we published our first podcast, with YO! Sushi's People Director, Suresh Banarse. He told us all about how the company ensures a great customer service through their culture, recognition schemes and other methods encouraging employee engagement. This week we have insights from someone in a different industry: luxury retail. Kevin Thompson is...
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