Annette Franz

Annette Franz is a customer experience consultant and blogs at CX Journey, where she shares her passion for helping companies understand the importance of the employee experience and its role in delivering an exceptional customer experience. On her blog she reveals how to transform the organisational culture to ensure the customer is at the center of every conversation.

Annette has been recognised as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and she also been recognised by several organisations as a top influencer in customer experience. She is an active CXPA member, as a CX Expert, CX Mentor, and a SoCal Local Networking Team Lead; she also serves on the Board of Directors.


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