Consumers Increasingly Mistrust Financial Institutions - How Can You Turn This Sentiment Around?

Contributor: Zarina de Ruiter
Posted: 07/23/2015
Rate this: 
Be the first!

The second part of our interview with the Financial Ombudsman's Head of Customer Insight covers consumer trust, active listening and survey fatigue. Caroline Wells is the Head of Costumer Insight at the Financial Ombudsman Service, the independent body set up by law to investigate and settle complaints between consumers and the financial

By entering your information and submitting the form, you give the CX Network and partners permission to contact you with relevant offerings.
To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Join CX Network for:
  • Access to expertly produced market reports, CX Talk videos, industry interviews, white papers, infographics, podcasts and more
  • Weekly newsletters with a round up of the latest content
  • Exclusive invitations and offers to attend our global customer experience and marketing events
  • Networking opportunities with an extensive community of CX decision-makers
Contributor: Zarina de Ruiter