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Consumers Increasingly Mistrust Financial Institutions - How Can You Turn This Sentiment Around?

Contributor: Zarina de Ruiter
Posted: 07/23/2015
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The second part of our interview with the Financial Ombudsman's Head of Customer Insight covers consumer trust, active listening and survey fatigue. Caroline Wells is the Head of Costumer Insight at the Financial Ombudsman Service, the independent body set up by law to investigate and settle complaints between consumers and the financial

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zarina
Contributor: Zarina de Ruiter