Supercharge contact center efficiency with generative AI
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The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what’s possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Watch this session with Amy Payne, VP of Global Customer Partners and Events at Talkdesk, and Tom Grosso, Executive Director, Service Desk at CAI to learn how they reduced the time spent on post-call documentation by more than 8 minutes using Talkdesk’s generative AI-powered contact center.
You will learn:
- Improved operational efficiency: Discover how generative AI can streamline post-contact processing, freeing up agent time.
- Reduced escalation rates: Learn how generative AI can reduce contact escalations by flagging customer intent.
- Change management in the contact center: Prepare for successful implementation by learning how generative AI could impact your agents and explore strategies for guiding them through the transition.
Topics:
Artificial Intelligence in CX
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