Delivering ROI with generative AI: A journey towards responsible CX

Watch this special session as Pedro Andrade, VP of AI & Digital Channels at Talkdesk, explores the journey of Talkdesk's valued customers in harnessing the potential of generative AI, a transformative force in the world of customer experience. 

In 2018, Talkdesk embarked on a mission to empower their customers with cutting-edge AI and automation for the contact center. Now, with the introduction of generative AI, this journey has led to the development of AI solutions that not only prioritize safety and effectiveness but also empower agents to excel, boost self-service rates, accelerate automation, and unearth invaluable insights from customer conversations.

During this session, Pedro Andrade dives deep into the accomplishments of Talkdesk's customers, showcasing: 

• Agent Empowerment: Learn how generative AI has empowered agents to become efficient, enhancing their abilities and job satisfaction.
• Enhanced Self-Service: Explore the ways in which Talkdesk's customers have improved self-service rates, providing customers with quick and precise answers.
• Automation Acceleration: Gain insights into how automation has been accelerated, streamlining processes and reducing administrative burden.
• Insight Extraction: Understand how Talkdesk's customers have harnessed generative AI to extract actionable insights from customer conversations, even unknown unknowns.
• Safe and Effective AI: Discover how Talkdesk's customers have successfully implemented generative AI that prioritizes safety and effectiveness in every customer interaction.