CX in Retail 2022: Deepen engagement with AI and automation
Learn how to foster deeper digital CX and EX with input from IKEA, The Very Group and Dufresne Group
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According to research by Talkdesk, over the past year half of consumers stopped working with a company because of an instance of poor service. It is just one of the challenges facing retailers at present.
Combining this insight with research from The Global State of Customer Experience 2022, CX Network presents the CX in Retail 2022: CX Network Benchmarking Workbook.
In association with global cloud contact center leader Talkdesk, CX in Retail 2022 is the CX practitioner’s guide to navigating paint points to enhance digital customer experience through Artificial Intelligence (AI) and automation.
With input from IKEA, The Very Group and Dufresne Group, this workbook assesses the adoption of intelligent knowledge bases, virtual agents and chatbots, and explains why AI and automation are cornerstones of the “brick and click” convergence transforming retail.
Download this workbook to discover how to:
• Use data and analytics to power customer centricity
• Enhance digital customer experience through AI
• Increase NPS scores via VOC feedback
• Utilize automation to increase employee engagement
