A Comprehensive eBook on Insights of Contact Centers Experts
Contact center leaders detail the strategic moves that led them to achieve key objectives with agent performance metrics
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Contact centers are on the frontlines of bringing to life the customer loyalty hopes and strategies a brand has.
As seen in CX Network’s 2021 Contact Centers report, to enhance audience retention businesses must equip contact center staff with the tools, training, resources, culture and information needed to create meaningful experiences for customers.
Showcasing some of the key learnings from CXN Live: Contact Centers, this eBook explores the role of chatbots in enquiry volume spikes, empathetic digital transformation and the data-led approach to making meaningful contact center upgrades.
Download this eBook to Discover:
- How ESPN welcomed a chatbot to shoulder the burden of enquiry spikes?
- The method PaySimple used to halve call abandonment rates.
- Tips for success with culture transformation to boost customer engagement rates.
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