Better, faster, happier CX through AI: How to harness the power of generative AI-powered virtual agents
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A future for CX with no hold times, no transfers, lightweight escalations, and fewer headaches is here. Join this session to learn not only how generative AI and generative agents can make this a reality today, but also how to build the solid foundation needed to do so.
The global contact center market is nearly 3 percent of the US workforce, yet the majority of customers (59 percent) avoid calling customer service as much as possible, and companies turn over most of their agents...
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