Optimizing AI-powered CX projects: Strategies for team collaboration
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You have the tech, platform, preferred LLM and even the use cases - the stage is set for implementing AI or generative AI within your CX automation strategy, but what about the team itself? Stakeholder alignment with cross functional collaboration is key to ensuring your use cases become true success stories.
Watch this session with Frank Schneider, AI Evangelist at Verint, to help uncover the following for your AI-driven CX Automation projects:
- Team dynamic considerations for an effective internal structure that produces wins.
- Collaborative tools and methodologies to deploy to ensure internal alignment.
- Training and skills development considerations to elicit positive momentum post AI launch.
Topics:
Artificial Intelligence in CX
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