The future of AI in contact centers

AI solutions can significantly improve customer experience and deliver cost savings, efficiencies and new opportunities for organizations. AI is now increasingly considered a necessity to compete with other organizations by delivering faster, more accurate customer service.

As AI technology reshapes the world of customer service, it is also fundamentally impacting how contact centers operate. With AI taking stronger hold in the contact center, many CX professionals are left wondering: how will it shape the future of customer experience?

This report examines the key drivers and expectations of AI growth between now and 2025, including projected growth in investment, the reimagined customer journey and the permanent, evolving role of human agents and staff in delivering value to customers and organizations.

Download this report to learn how to:

• Understand the four predictions when it comes to AI adoption in contact centers
• Address some of the barriers to AI maturity in the marketplace
• Understand the current state of AI adoption across the APAC market
• Establish your company's AI maturity when compared to your peers
• Identify the top 10 contact center KPIs by importance