Scaling AI, Personalization, Loyalty, and Data Into Measurable CX Growth
February 24 - 25, 2026 | Le Meridien Hotel, Fort Lauderdale
Customer Experience Is at a Crossroads
Earning trust, building loyalty, and driving growth has never been more complex. Economic uncertainty, disruptive innovation, and rising customer expectations are reshaping the rules. AI offers new ways to connect, but using it responsibly is the real challenge.
This February, the CX USA Exchange brings together 70 senior leaders in customer experience, digital, and transformation for two days of closed-door collaboration. Expect candid discussions, real-world case studies, and actionable insights - without vendors or media distractions. The focus: scaling AI responsibly, operationalizing personalization, rebuilding loyalty, and turning customer data into measurable ROI.
Through strategic roundtables, case-led sessions, and curated one-to-one meetings, the agenda delivers clarity, benchmarks, and frameworks to drive impact. From personalization that feels authentic to loyalty built on transparency, you’ll explore how to embed AI with integrity and turn insights into action.
Join a trusted network of CX leaders shaping the future of customer experience. Together, we’ll define what it means to lead with intelligence, empathy, and purpose in 2026.
2026 Information pack
Get an insider’s look at CX USA Exchange - the exclusive event for senior CX leaders. Discover who attends, what’s discussed, and why this unique format delivers real outcomes.
2025 Post Event Report
Check out the CX USA Exchange 2025 Post Event Report to see testimonials, key takeaways, unmissable insights, and audience statistics.
Neglecting Customer Support Undermining Your CX Strategy?
Customer support provides a crucial touchpoint, but neglecting it can break the customer experience.
Meet our 2026 Speakers
Joseph Ramallo
Chief Customer Officer
Los Angeles Department of Water and Power
DeAnna Hardwick
Chief Customer Strategy Officer
CPS Energy
Nicole Huang
SVP Customer Experience/Executive General Manager - Fleet
Virgin Voyages
Matt Prainito
Managing Director - Airport Operations
Alaska Airlines
Sree Sreedhararaj
Chief Technology Officer
Ipsy
Shri Nandan
VP of AI & Customer Experience
Comcast
Kimberly Wyman
Vice President Customer Care
T-Mobile
TS Balaji
Vice President of Digital & Customer Experience
Cox Communications
Francescamaria Isoardi
Global Head of Learning
Essilorluxottica
Sarah Baker
Senior Director of Customer Experience
TodayTix Group
Leon Gantt
VP of Contact Center & Guest Experience
United Parks
Mark Krebs
VP Global Sales
Celebrus
Sponsorship Opportunities
At the Exchange, every interaction is designed to accelerate your pipeline. You’ll connect with senior decision-makers who have active budgets and live projects in AI, personalization, loyalty, and data-driven CX.
Sponsors engage as peers in think tanks, roundtables, and private meetings, shaping strategy conversations instead of pitching from a booth. In just two days, you’ll compress six months of outreach, meet 70 high-intent prospects aligned to your solution area, and position your brand as a thought leader on the topics buyers care about most.
CX USA Exchange In Photos
A Word From Previous Attendees
Secure Your Place at the Exchange
To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.
CONTACT US
If you are interested in attending or sponsoring the CX USA Exchange, please contact enquire@iqpc.co.uk. Get involved with the latest discussions around customer experience and receive updates about our Exchanges by following us on LinkedIn.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
©2025 IQPC. All rights reserved.
