Download the 2027 Agenda

Discover why senior CX, Customer Service and Digital leaders from Taco Bell, State Farm, United Airlines, Ford, Hilton Grand Vacations and other leading organizations are attending CX Exchange USA 2027. Download the Full Event Guide to explore the agenda, speaker faculty, networking opportunities and attendee profile before requesting your invitation.

📅 FEBRUARY 24-25, 2027 📍 THE WESTIN AT THE WOODLANDS, HOUSTON, TEXAS

What's Inside the Guide? 📌

• Full two-day agenda and session breakdown
• Featured speaker faculty and senior CX leaders
• Attending organizations and peer networking opportunities
• Key themes spanning AI, customer data, loyalty, personalization and technology transformation
• Interactive roundtables, Think Tanks, peer-to-peer matchmaking and one-to-one meetings
• Attendee profile and sponsorship opportunities

Learn From the Leaders Shaping the Future of Customer Experience

Your peers are attending to discuss:

• Turning AI and technology investments into measurable customer and commercial value
• Connecting fragmented data to create a single view of the customer
• Balancing automation and efficiency with empathy and human connection
• Building loyalty and reducing churn across the customer journey
• Translating CX impact into board-level metrics that secure investment and executive buy-in