Unlock seamless CX with AI: Proven strategies from Zoom and Coveo
Learn the benefits of unified knowledge and generative AI search
06/06/2025
Many organizations still struggle with fragmented knowledge and inconsistent digital touchpoints with disheartening ROI. The result? Disconnected customer experiences that undermine the potential of even the most advanced technologies.
In this actionable session, Daniel Rajan, Lead Product Marketing Manager at Coveo, revealed a proven roadmap for transforming AI investments into meaningful CX outcomes. Using Zoom Communications as a case study, viewers will see how one global brand tackled its disconnected support experience starting with a unified knowledge layer and scaling with intelligent search and recommendations.
Watch on-demand to:
- Identify and fix the most common CX pitfalls that hinder AI effectiveness
- Unify knowledge without overhauling your entire tech stack
- Safely scale generative AI to improve support at every level
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