Promoting a self-service strategy to enhance productivity and CX efficiency
Catch up with CCW Digital ANZ 2023 and hear how Auto & General is driving efficiency and productivity and serving more customer needs
05/30/2023
All organizations know a digital-first approach is imperative, however, not all organizations are on the same page when it comes to channel diversity and self-service.
Speaking during All Access: Customer Contact Week Digital ANZ 2023, Matt Penman, GM of customer service at Auto & General, explains the steps that have been taken to build self-service tools that are fit for purpose – and why the next step is to close to self-service gap to better meet customer needs.
Taking place May 23-24, 2023, All Access: Customer Contact Week Digital ANZ 2023 united contact centre leaders from across the ANZ region with thought leadership, educational content and discussion. Register for the next edition, here.
