A CX leader's guide for AI adoption and impact
Learn real-world use cases and avoid common pitfalls of agentic AI
AI in CX isn’t just about the technology, it’s about getting your people, processes, and data ready for real change.
Based on insights from the 100-page AI-Ready CX guide co-authored with Metric Sherpa’s Justin Robbins, this session delivers a practical blueprint for CX leaders looking to successfully implement and scale AI, with a focus on the latest innovations in agentic AI.
Mike Myer, CEO & Founder of Quiq, and Ejieme Eromosele, VP of Customer Growth at Quiq, sat down with CX Network to share a step-by-step approach to navigating the real-world challenges of AI adoption. Sharing real use cases and examples, the speakers touch on key topics such as organizational alignment, change management, data quality and vendor selection. This session offers the clarity leaders need to avoid stalled pilots and unlock measurable CX value.
Watch to learn how to:
- Identify and prioritize AI use cases that drive business outcomes and ROI
- Develop a change management strategy that supports adoption across teams
- Build trust, track impact, and scale AI initiatives with confidence and clarity
