Live chat handbook: A practical guide to drive engagement



CX Network
02/26/2018

Live online chat is proving to be a successful way to engage with customers in the guided economy.

Customers expect chat to be consistently easy and effective at answering their questions, resolving their issues and guiding them to their desired outcome.

Learn how to leverage live chat to meet and exceed your customers’ expectations and you company’s goals.

Download this guide for:

  • Powerful live chat conversion statistics
  • Four types of chat engagements and which are most effective for your brand
  • Best practices to improve the live chat experience
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