Live chat handbook: A practical guide to drive engagement

CX Network

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Live online chat is proving to be a successful way to engage with customers in the guided economy.

Customers expect chat to be consistently easy and effective at answering their questions, resolving their issues and guiding them to their desired outcome.

Learn how to leverage live chat to meet and exceed your customers’ expectations and you company’s goals.

Download this guide for:

  • Powerful live chat conversion statistics
  • Four types of chat engagements and which are most effective for your brand
  • Best practices to improve the live chat experience