Podcast interview with Jerry Roberts, at Microsoft

Add bookmark

Podcast interview with the Senior Director, Retail Stores of Microsoft about his journey through retail from Radio Shack to Apple and Borders to Microsoft

EPISODE OVERVIEW:


Jerry Roberts joins us and discusses his history in retail, which is really the recent history of the retail industry. He spent time at Radio Shack and Walden Books and Borders going from specialty retail to big box retail in it’s early heyday. Radio Shack was his first real P&L giving him great business training.

There was a tremendous amount of change at Walden Books teaching him change management which now comes second nature to him. As the merger with Borders was going through, he moved to an ultimate big box at the time – Circuit City – and then just as quickly moved back to specialty retail with Sunglass Hut.

He moved to Apple retail, working under Ron Johnson, and eventually to his current post as Senior Director, Retail Stores with Microsoft where he’s focused on truly experiential retail.

LISTEN NOW:






Topics: Retail

Latest Webinars

Real-time insights that drive action – not just awareness

2026-06-10

11:00 AM - 12:00 PM EDT

Learn how AI surfaces the “so what” behind every signal and triggers cross‑functional action instant...

Unlocking AI-powered CX: Turning insight into exceptional customer experiences

2026-05-21

11:00 AM - 12:00 PM SGT

AI is raising the bar for customer experience, but most organizations aren't keeping up. In a global...

Why is customer experience still breaking in the age of AI?

2026-05-14

10:00 AM - 11:00 AM EDT

Join this webinar to learn more about how agentic and voice AI are shaking up CX and customer servic...

Recommended