How to navigate the lasting impacts of Covid-19 on customer support

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CX Network
07/30/2020

Image of customer experience in covid-19 era study

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In just a few short months, Covid-19 has revolutionized the way businesses and customers interact.

Customers have increasingly used more digital channels and online help centers to resolve their issues quickly, as traditional support channels like phone and email were inundated with requests during the crisis.

To understand how this changing landscape is impacting businesses worldwide, we looked at 23,000 companies in this benchmark dataset that power their support operations with Zendesk.

Download this report to understand: 

  • Are these behavioral changes merely a response to the pressures created by a global crisis, or a lasting change for customer support?
  • How do these trends impact the way businesses should assess and meet the needs of their customers going forward?
  • The digital channel of choice for customers
  • How self-service adoption is supporting brands through this new reality

CCW Asia Online 2020

Join hundreds of contact center professionals for country specific case studies showcasing how brands in Asia are enhancing customer experience through omnichannel integration, customer self service and culture change

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Sponsored By:
Zendesk

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