Striving for omnichannel excellence
The four reasons why you should optimise your channel engagement strategy.
The omnichannel trend has transformed customer experience (CX) talk since it’s establishment. Organisations have been riding the omnichannel bandwagon, with up to 32% of organisations planning to achieve a true omnichannel model by 2018.
However, only 10% of practitioners in CX Network’s 2018 Global State of CX research could confidently claim they provide a completely seamless omnichannel experience.
Download this infographic to discover:
- How successful channel engagement strategies can increase your revenue
- Which channel earns the highest customer satisfaction ratings
- Tactics to boost efficiency levels and agent satisfaction
Want to learn more about how to better understand and interect with your customer?Join us for CXN LIVE: Customer Insight Analytics, a series of hand-picked case-studies and webinars with practical examples of how to make the most of your customer data and insight. By downoading this whitepaper you will get a FREE PASS to this online event!