Striving for omnichannel excellence

The four reasons why you should optimise your channel engagement strategy.

Add bookmark

CX Network

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

The omnichannel trend has transformed customer experience (CX) talk since it’s establishment. Organisations have been riding the omnichannel bandwagon, with up to 32% of organisations planning to achieve a true omnichannel model by 2018.

However, only 10% of practitioners in CX Network’s 2018 Global State of CX research could confidently claim they provide a completely seamless omnichannel experience.

Download this infographic to discover:

  • How successful channel engagement strategies can increase your revenue
  • Which channel earns the highest customer satisfaction ratings 
  • Tactics to boost efficiency levels and agent satisfaction


Want to learn more about how to better understand and interect with your customer?Join us for CXN LIVE: Customer Insight Analytics, a series of hand-picked case-studies and webinars with practical examples of how to make the most of your customer data and insight. By downoading this whitepaper you will get a FREE PASS to this online event!

To continue reading this story get free access

Sponsored By: