How Holland & Barrett improved contact center health and achieve 10% efficiency savings.
Holland & Barrett is a high street and online well-being and supplement retailer with over 1,300 stores across multiple countries. The retailer is in the midst of a significant transformation journey – looking to ensure its customer service operating model can easily be used across international service teams.
Discover how Unify Communications worked witht he brand to deploy improved customer care channels, introduce an omnichannel solution in the cloud and deliver an almost immediate efficiency saving of 10 per cent.
Download this case study to discover:
- How Unify Communications enabled full omnichannel capability with a 360-degree view of all interactions
- How the various solution components work together to deliver self-service, PCI compliant payments and workforce management in the cloud
- How to adopt a phased approach to transformation