Forrester: The Total Economic Impact™ Of SAP Service Cloud

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Customer relationship management

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Customer experience technology

In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences - whether good or bad.

With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. SAP has been recognized as a leader in The Forrester Wave: B2B and B2C Commerce Suites, Q3 2018 reports

In this Total Economic Impact study, Forrester Consulting found that a B2B company with 10,000 employees and 100,000 calls per month, realizes the a range of benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud, including:

  • 363% ROI
  • Increased service and field representative efficiency by 40%

Want more details? Download this Forrester study commissioned by SAP.