Forrester: The Total Economic Impact™ Of SAP Service Cloud

CX Network

Customer relationship management

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Customer experience technology

In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences - whether good or bad.

With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. SAP has been recognized as a leader in The Forrester Wave: B2B and B2C Commerce Suites, Q3 2018 reports

In this Total Economic Impact study, Forrester Consulting found that a B2B company with 10,000 employees and 100,000 calls per month, realizes the a range of benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud, including:

  • 363% ROI
  • Increased service and field representative efficiency by 40%

Want more details? Download this Forrester study commissioned by SAP.

Sponsored By: