Charting a path from recovery to resilience

Key insights from SAP's Commerce 2020 on shifting consumer trends and ensuring business continuity post Covid-19

Add bookmark

CX Network
07/06/2020

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

With the onset of Covid-19 driving up e-commerce orders by 40 per cent, many brands and retailers have endeavoured to build more agility and flexibility into their e-commerce approach.

This whitepaper provides the necessary steps to adapt quickly to shifting customer needs and research data showing how the pandemic has influenced buying behaviors.

SAP offers useful insights on a range of hot topics in the e-commerce world, including direct-to-customer models, design flexibility, supply chain prioritization and cloud-based business continuity.

Drawing on data-backed analytics from e-commerce research initiatives, this piece provides visibility on the key trends and metrics that are shaping today's e-commerce industry.

Access this asset to discover:

  • How to make online buying simple for customers
  • What steps you should be taking to ensure business continuity following the Covid-19 pandemic
  • Exclusive data on how customer behavior has been changed by the events of 2020 so far
  • How to capitalize on the brand new spending habits created by 2020
  • Ways to drive fearless growth with no limits
  • How to manage an unprecedented level of e-commerce demand
  • How to take advantage of shifting consumer trends and ‘the new normal’

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Sponsored By:

RECOMMENDED