3 Steps to transform calls into useful feedback

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CX Network
11/05/2018

multi-channel campaign, customer engagement strategies, customer service, voice of the customer, customer experience management, customer centric, customer, cxnetwork, cx network

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Voice of the customer

In an omni-channel age, voice is the puzzle that completes the view of the customer. 

Conversation analytics lets you hear your customers when they are sharing their opinions human-to-human.

This playbook sponsored by Call Journey provides a three step plan on how to transform calls into useful feedback. 

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