CX TALK: The Changing Culture of Customer Experience

Frank Eliason is the former Global Director, Client Experience at Citi. In this presentation at the Customer Experience Exchange for Financial Services: US, he talked about the culture of customer experience, and how it is changing. “Customers want simplicity, but what we tend to offer is complexity,” Frank said. So how do you counteract this? Watch his insightful session below to find out.
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