CX TALK: How ABN AMRO Delivers a Customer Experience That Exceeds the Basics

Contributor:Tania Silva-Jones
Posted: 08/16/2016

Gary Hurry is the Director of Marketing at ABN AMRO. In an interview at the Customer Experience Exchange for Financial Services, he spoke about segmenting the business around the customer opposed to a one-size-fits-all approach, the best way to deliver customer experience that exceeds the basics, voice of the customer basics, and the need to drive stabilisation in digital.

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Contributor: Tania Silva-Jones