Customer experience success at Comcast
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Graham Tutton is the Vice President of Customer Insights at Comcast. In this interview he explains how they're using insights from customer and employee data to improve the customer experience, set CX strategy and encourage an enterprise-wide CX culture.
Graham Tutton is the Vice President of Customer Insights at Comcast. In this interview he explains how they're using insights from customer and employee data to improve the customer experience, set CX strategy and encourage an enterprise-wide CX culture.
Topics:
Customer Experience
Contact Center
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