We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here. Download PDF Attachment
Employee engagement
It’s a pipe dream to create happy customers without happy and fulfilled employees - Fred Reichheld
Research has highlighted clear links between employee satisfaction,
customer satisfaction and cash-flow. If a firm can minimise its employee turnover, its workforce will have more highly skilled and knowledgeable staff members that can better serve customers.
As a result of these findings, many brands are assessing how they can better
manage the employee journey and retain the talent they have invested in.
At Medallia’s London offices, Chanice Henry, Editor-in-Chief of CX Network met Fred Reichheld, the creator of the Net Promoter System (NPS) and one of the world’s leading experts on customer and employee loyalty to examine how firms should be driving employee engagement in Voice of the Employee (VoE) programs.
