How to Overcome the Challenges of Outsourcing in Customer Experience



Maya Fowell
12/16/2015

Given today’s competitive market, investing in in-house staff to handle customer experience needs can become a financial burden for many companies. Thus, resorting to outsourcing, either locally or internationally can make a big difference.

However, the biggest hurdle in this process is perhaps the limited control you’ll have over a team who might be miles away from you, making it difficult to relay information effectively or discuss matters immediately.

Still, outsourcing customer experience is proving popular with companies across industries, so just what do CX professionals need to know before they embark on a similar journey?

With top tips from Coca-Cola, SEB and Brady Corp, this eBook looks at the benefits as well of the drawbacks of outsourcing your CX efforts.

Focusing on how to overcome the challenges, where to outsource and exactly how to get the most out of your strategy, CX Network presents: A Customer Experience Guide to Overcoming the Challenges of Outsourcing.

Download the ebook here