Unified CXM for telecoms: AI-driven orchestration and agile governance
Experts share insights on how to approach Customer Experience Management for improved engagement
07/18/2025
Customer expectations are constantly evolving and organizations across industries, especially in telecoms, are rethinking how they deliver value through every interaction. Disconnected experiences and siloed operations are no longer sustainable.
Watch this session to look at 2025 research from Capita and Everest Group : “Transform Your Customer Engagement – A Unified Approach to CXM for Telecoms.”
Discover how intelligent, connected customer engagement is redefining the CX landscape and learn what it takes to move from fragmented systems to a unified, customer-first strategy. With expert insights and proven frameworks, this session delivers actionable guidance to help your organization drive loyalty and retention.
What you’ll learn:
- How to overcome fragmentation and unlock growth through a unified CXM approach
- Key elements of a high-impact CX strategy from AI-powered orchestration to agile governance
- Real-life transformation lessons including measurable outcomes and tactical takeaways
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