Integrating AI and automation for customer service efficiency at DHL eCommerce Benelux
How to supercharge email and phone-based service with AI and automation
11/14/2024
As customer expectations evolve in the fast-paced world of eCommerce, companies like DHL are transforming their customer service operations to deliver faster, more efficient and personalized experiences.
In this session from All Access: Digital CX 2024, Natasja Wientjes, senior customer service director at DHL eCommerce Benelux, shares how the organization streamlined its previously email and phone-based service with AI and automation, boosting agent productivity and enhancing the overall digital customer and employee experience.
