Customer Experience Automation: Move beyond bots
How CXA deploys multiple specialized agents to handle complex queries end-to-end
07/23/2025
While many brands are focused on the most basic AI deployments, such as simple chatbots, the true potential of AI sits largely untapped.
In this session, Kevin McNulty from Talkdesk explained how Customer Experience Automation (CXA) could vastly improve customer interactions by offering an end-to-end solution that automates entire workflows with specialized AI agents that can qualify leads, resolve queries and handle complex tasks.
Watch to learn:
- Why lots of brands are missing out on AI opporunities in CX.
- How CXA deploys specialized AI agents to handle tasks end-to-end.
- What you need to get started including unified data and industry-specific AI that enables scalabale and personalized interactions.
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